Customer Support Specialist

Customer Support Specialist, ABB Oy, Vaasa

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

We are now looking for a Customer Support Specialist to join our team at ABB Motors & Generators in Vaasa. As a Customer Support Specialist, you will handle orders from ABB’s sales companies and ensure their technical and commercial correctness together with the engineering team. These orders are mainly in English, Swedish, and Finnish which is why excellent communication skills will help you succeed in this role. You will also handle order changes in co-operation with the project managers.

Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model.

In this role you will report to Order Support Manager.

Your responsibilities
– Responding to customer inquiries with confidence and professionalism
– Delivering effective resolutions to customers with order related queries by coordinating with internal resources, such as Sales, Operations, Supply Chain and After-Sales
– Ensuring a positive customer experience
– Observing the overall process and trends across inquiries and identifying improvement areas
– Taking a responsibility for your own actions and work while supporting your colleagues

Your background
– A B.Sc. or M.Sc. level degree from a relevant field, such as business, economics, industrial management or equivalent
– Good knowledge and previous experience with SAP
– Good skills in Microsoft Office, especially Excel
– Fluency in Finnish and English, both written and spoken
– Excellent communication and social skills with a customer service mindset
– Thorough and organized way of working
– Excellent problem-solving skills and the ability to manage large entities
– Confidence and ability to make independent decisions is essential
– Previous work experience from a similar role is seen as a benefit
– Language skills in Swedish or German are seen as a benefit

More about us
The IEC LV Motors Division is a global market leader focused on helping industries, cities, infrastructure and transportation increase energy efficiency. The division offers a full range of energy efficient low voltage motors, including SynRM (synchronous reluctance) motors to help customers reduce power bills and cut emissions. With rugged designs, a global footprint and application expertise, IEC LV motor solutions have a well-earned reputation of improving reliability and productivity in the most demanding applications.

In Finland, ABB has about 5000 employees, making it one of the biggest industrial employers in the country. ABB Finland serves its customers in over 20 locations and has production sites in Helsinki, Vaasa, Porvoo and Hamina. As a global company, we’re also able to offer international job opportunities.

Osaamisalue: Myynti & hankinta