Technical Customer Service Manager

Nokian Tyres is a Finnish company that as the first in the world invented the winter tire in 1934. We continue to drive innovation and develop our premium technology from Nokia, where we are rooted. Today, operating in over 60 countries across the world, we are looking for experienced professionals and future talents to join us.  

We’re looking for a Technical Customer Service Manager 

to work as part of our Global Quality team in Operation Excellence organization. In this key role you will impact to the success of our premium products and to satisfaction of both B2B and consumer customers. You will report to Vice President, Quality and Sustainability.

You will be responsible for Nokian Tyres’ global technical customer service, primarily on passanger car tyre products. This is definitely a teamwork with several internal stakeholders like Products & Innovations, Business areas and quality teams. You will ensure consistent and high-quality technical product support and addressed complex technical inquiries and escalations. If needed, you will also lead possible field quality operations. You will be responsible for driving and developing our product claim handling systems and practices.

As a Technical Customer Service Manager, you will collect valuable market feedback on product performance and customer satisfaction and forward feedback to other internal teams. Your expertise is appreciated also in new product launches and trainings.

What we expect from you:

• At least B.Sc. in a relevant technical field 
• Knowledge and interest on vehicle technology
• Passion for delivering exceptional customer experiences and great presentation skills
• Excellent communication, co-operation, and problem-solving skills
• Proven experience in project management
• Fluent in written and spoken English, other language skills are a benefit
• Hands-on approach and easiness to work with different cultures
• Good IT skills

Our way of working

Our talented people, energizing collaboration, and agile way of working ensure that we achieve great results together. We believe in involvement and active ownership. Nokian Tyres wants everyone to have both the power and the opportunity to influence matters and we support your professional growth. We value different experiences and competencies. They play a key role in the development of the company as well as our new, innovative solutions.

When working at the office, your team will be located in Nokia, Finland. That doesn’t mean that we expect you to be there on daily basis, since we are promoting flexible and modern working culture.

If you are ready to make an impact and interested in joining our inspiring team

Please fill in the application form with CV and salary request by 12^th of May 2024. 

For further information please contact: VP Quality and Sustainability, Teppo Huovila, teppo.huovila@nokiantyres.com, tel. +358 505151043 on 26th of April 12-14 or 3^rd of May 12 – 14.

Osaamisalue: Asiakaspalvelu