Front Desk Specialist

Safarimarket is the local travel shop of Scandinavian Travel Group (STG), specializing in selling activities and experiences in Lapland for walk-in travelers visiting Levi. With over 20 years of experience, we provide diverse, intelligent, and customer-friendly service in a multicultural environment, driven by a shared passion for nature and the Arctic outdoor lifestyle.

**Work Location & Conditions**

– **Location:** Levi resort, Lapland (Safarimarket / STG office)

– **Main office language:** English

– **Client languages:** Excellent command of written and spoken English. Finnish and other languages are a big advantage.

– **Schedule:** Full-time, flexible winter hours (according to agreement)

– **Contract period:** 5 months, fixed-term 01.11.2026 to 31.03.2027

**Your Responsibilities**

– **Daily Scheduling & Activity Planning:** Updating and organizing daily activities in the booking system, ensuring accurate availability.

– **Customer Service & Sales:** Serving walk-in customers, handling online sales, social media inquiries, travel agents, and group sales.

– **Communication with Local Suppliers:** Coordinating with activity suppliers and service partners regarding daily sales reports, last-minute requests, and operational updates.

– **Front Desk Team Operations:** Engaging in daily teamwork and operations. Delegating, motivating, and maintaining team spirit under seasonal pressure.

– **Customer Materials:** Preparing and printing customer handouts, updating front desk display materials, digital screens, and other customer-facing content.

– **Forward Planning:** Staying ahead of operations by monitoring and preparing for upcoming weeks.

**Requirements & Ideal Profile**

– Minimum 1 year of experience in a similar position in a travel company in Finland/Scandinavia, OR at least 1 year in customer service and sales in a retail shop.

– IT and booking systems proficiency: Confident use of Bokun (or similar), Travius, email Outlook, Microsoft Office applications, and daily reporting platforms (full training provided).

– Sales-oriented thinking with a proactive approach to offering/upselling activities and understanding capacity limits to avoid overbooking.

– Punctual, reliable, and highly self-disciplined with meticulous attention to detail.

– Friendly, composed, and solution-oriented approach to guests and partners.

– Local knowledge and Lappish erudition: Familiarity with the culture, nature, and tourism products of Lapland to provide authentic recommendations.

– Ability to prioritize, multitask, and stay organized in time-sensitive, high-volume situations.

– Supervisory experience with small teams is a strong advantage.

**1. COMPENSATION & BENEFITS**

**Contract Type & Justification** This is a fixed-term employment contract. The fixed-term nature is legally justified by the strictly seasonal nature of the winter travel business in Lapland.

**Base Salary & Included Hours**

– **Contract Type:** Fixed Monthly Salary.

– **Monthly Base Salary:** to be discussed

– **Included Working Hours:** The base salary covers an average of 37.5 to 40 hours of work per week (approx. 160 hours per month).

**Supplements (Paid in addition to the base salary):**

– **Sunday & Public Holiday Work:** In accordance with the Finnish Working Hours Act, all hours worked on a Sunday or an official public holiday are compensated with a 100% pay increase (double pay).

– **Evening & Night Work:** Work performed during evening and night hours will be compensated with the appropriate hourly supplements as defined in the current Program Services Sector Collective Agreement (Ohjelmapalvelualan TES).

**Overtime & Working Time Averaging** Given the seasonal nature of our work, we utilize a working time averaging arrangement (tasoittumisjakso) under the Finnish Working Hours Act and the Program Services TES. Your hours are averaged over the full 5-month contract period rather than calculated week by week. This allows flexibility for more hours during our peak winter weeks and fewer during quieter periods.

**Seasonal Company Performance Bonus** At the end of the winter season, a seasonal bonus is available (specific details and performance metrics will be informed during contract signing).

**2. ANNUAL LEAVE & SICK PAY**

– **Annual leave accrual:** 2 days/month in year 1; 2.5 days/month from year 2 (Finnish Annual Holidays Act)

– **Sick leave pay:** Full salary for the applicable period per the Travel Agency TES

**3. WHAT WE PROVIDE**

– **Accommodation:** A private room in the Levi area can be provided. Rent is offered at a competitive price and managed via a separate fixed calendar-month lease agreement.

– **Transport:** Free use of company cars for transport from your accommodation to the Levi office, according to the schedule and car availability.

– **Connectivity:** Work phone with a Finnish SIM (unlimited domestic calls, texts, and internet).

– **Work Clothing:** Guide gear: outdoor winter jacket (rated to 30°C), T-shirt, fleece, beany, pants, and boots.

– **Insurance (paid by the company):**

– mandatory accident insurance during work

– additional free-time accident insurance

– additional health insurance (specific conditions will be detailed during contract signing).

**4. ADDITIONAL PERKS**

– **Ski Pass:** Access to a shared seasonal ski pass for Levi slopes. A personal seasonal pass can be provided at a special discount.

– **Fitness:** Personal local Levi fitness club membership can be provided.

– **Lifestyle:** Local worker discounts at selected restaurants and shops (515% via Levi Passi).

– **Flexibility:** Flexible work schedule outside peak periods.

**5. CONTRACT DURATION & EARLY TERMINATION**

– This offer is for a fixed-term position running from 01.11.2026 to 31.03.2027.

– **Trial Period:** During the trial period (maximum 8 weeks), either party may end employment immediately and without giving a reason, except on discriminatory grounds.

– **Contractual Early Termination:** After the trial period, the contract is binding on both parties until 31.03.2027.

Osaamisalue: Hotelli-, ravitsemus- & matkailuala, Myynti & hankinta