Hotel Valet – Guest Service

Hotel Valet – Guest Service, SANTAPARK OY, Rovaniemi

SantaPark Arctic World is a family-owned company with a big heart and a passion for excellence. Nestled in the heart of the Arctic, we offer a blend of luxury, local traditions, magic, and natures wonders all year round.

Arctic TreeHouse Hotel is a luxury hotel that brings comfort luxury and Lappish hospitality to life in a new way for our guests worldwide. We aim to make every guest's stay a lifelong memory and ensure guests feel at home through our service and atmosphere.

We are looking for new talents for Winter 2024-2025 from Finland and around the world

Are you our new
Hotel Valet?
Main season 11/2024-3/2025)

 Job description
Guest Service Team plays a crucial role in warmly welcoming and taking care of our in-house guests. The Valet and the front desk reception team work extremely closely to manage the guest service duties. This role is hospitality- and customer service-driven. Duties include:

High-end customer service

– Welcoming Guests, opening the car doors, assisting with luggage

– Serving welcome drinks and helping with the check-in process

– Driving guests to and from the rooms

– Delivering breakfast and room service

– Rooming guests, explaining how to use the Sauna, Fireplace, etc.

– Helping guest with their requests

Also, tasks include

– Upselling activities and giftshop retail products

– Managing the luggage room

– Preparing outside private dining areas

– Delivering wood to the fireplaces

– Maintaining the cleanliness of the valet cars

– Maintaining the outdoor sports equipment

– Shoveling snow from entrances, helping Housekeeping Team if needed

– Running errands

 General requirements

– Capable of completing work tasks independently as well as working in a team

– Problem-solving skills & you are self-driven

– Outgoing personality with good communication skills

– Motivation to learn

– Valid driver license

– Fluent English language

– Ability to legally work in Finland (Finnish working visa or EU Residence)

 Considered as an advantage

– Additional languages

– Ability to read different situations and adapt to them

– Previous experience in the Hotel industry

– Being charismatic and you have small talk skills

 What to expect:

– Job-specific work training prior to the start of the season

– A fun international work environment

– A once-in-a-lifetime opportunity to work in the capital of Finnish Lapland

– Hourly salary (+supplements, holiday compensation)

– Collective Agreement for the Hotel, Restaurant and Leisure Industry (Sundays and official holidays are double paid in Finland)

– Flexible working hours from Monday to Sunday with alternating days off

– Average work hours 90 h/3 week

– Day and evening shifts

– Company benefits (check the career page)

– Supported accommodation

Please send your application below and attach your CV with a picture; we look forward to it!

Osaamisalue: Hotelli-, ravitsemus- & matkailuala