Drives Service Operations Manager, ABB Oy, PIRKKALA, OULU, Helsinki

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities – are key drivers in our aim to empower everyone to create sustainable solutions. That’s our story. Make it your story.

Your role and responsibilities
We are looking for a Drives Service Operations Manager at ABB Motion Services. Our service division consists of 150 professionals across the country. Motion Services division has the leading expertise in drives, motors and generators life cycle management.

Drives Service Operations Manager develops services operations to the next level according to the strategy. You will lead the Operations function at the local level, with full accountability of running the day-to-day operation. We wish you have the desire to overachieve customer expectations through lean, faultless operational execution in an extended value chain, as well as understanding about how to build and maintain a high-performing organization. Drives Service Operations Manager belongs to the Motion Services Management Team. Willingness to travel mainly in Finland is required.

The preferred location for the role is Helsinki, Pirkkala or Oulu.

This position reports to Local Division Manager.

You will be mainly accountable for:
– Financials: Profit and loss responsibilities including revenue and profitability targets together with desired field service utilization rate.
– People Leadership & Development: Ensuring team is properly organized, staffed and directed. Developing talent, reviewing organizational effectiveness, performing competence assessments and continuously upgrading skills across the operations
– Strategy Responsibility: Executing a customer-focused Operations strategy derived from the overall business and functional strategy. Long-term planning of our competencies to be able to deliver various drives services towards the customer installed base in Finland
– End-To-End Operation: Responsibility for sustainable and effective E2E value-chain from Customer to Supplier and from Order to Delivery. Cooperation and continuous development with our Service Supply Units
– Safety & Integrity: Implementing and contributing to Health, Safety & Environment across the organization

Qualifications for the role:
– Proven track-record in leading operations, preferably in services
– Expertise in motors and drives is seen as a benefit
– Persistent attitude to develop business
– Open attitude towards new business opportunities, and to challenge team members with a positive way
– Customer oriented mind-set
– Fluent written and spoken communication in English and Finnish, Swedish is an advantage
– B.Sc. or M.Sc. degree in a relevant field

More about us:
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory