Implementation Specialist, Finland

Implementation Specialist, Finland, Nordhealth Finland Oy, Espoo

Who are we?
Nordhealths mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. Thats why we are a remote-first company, headquartered in Helsinki, Finland, with all 400 employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America (more at our website nordhealth.com (http://nordhealth.com/).)

About the role
We are here to create great healthcare products. Thats at our very core, but its the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We are seeking a dedicated individual for a role that centers around Provet Cloud, our cloud-based veterinary practice management software (https://www.provet.cloud/). Provet Cloud is designed to help veterinary practitioners save time so they can devote more attention to caring for their patients and to make managing a veterinary practice more efficient and simpler. It offers features for appointment scheduling, electronic medical records, inventory management, billing, and communication within the veterinary team.

Were now looking for a driven team-oriented Implementation Specialist to join our Implementation Team in Finland to help us scale our veterinary operations! Reporting directly to the Implementation Manager, your main goal is to take care of the onboarding process of new customers from start to finish. In this role, you will train and consult with our veterinary customers on the optimal use of our highly customizable software (this includes remote and in-person training), mainly in Finland but also international customers.

This is a unique opportunity to join our resourceful, empathetic and tenacious team!

Your key responsibilities include:

Deliver online and onsite training to veterinary professionals

You will manage implementation projects from start to finish and customize the software to the veterinary customers needs

Work closely with different members of clinics to advise on best practice Provet Cloud workflows

Collaborate with key stakeholders from universities to corporate accounts to build customized training and go-live strategies

You will manage multiple projects simultaneously as well as training a wide range of customers with different abilities

What will help you to be successful in this role?
Ideally, you have already gained some experience from working in the veterinary industry. Maybe youve also worked in a fast growing, global SaaS company?

Our Implementers are high-level workflow experts who advise on how to make the clinical environment more efficient and create a better work-life balance for our veterinary professionals. Implementers manage multiple projects simultaneously and grow to become project management specialists.

In addition, we humbly request that you:

Have excellent customer service mentality

Have excellent verbal and written communication skills: Finnish and English (also an advantage if you speak Swedish)

Have a technical mindset and competence with a passion for training others

Have the aptitude to explain technical matters to non-technical people

Have the aptitude to learn new software quickly

Are a great problem solver

Have immaculate attention to detail and organization

Are willing to occasionally work in different time zones (for example the US time zones), as well as travel internationally

Whats in it for you?
At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Nordhealth operates in a rapidly changing healthcare field worldwide, and we are seeking colleagues who would be eager to be part of it.

In addition, we offer:

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

Competitive compensation and benefits

Learning and professional growth opportunities

Talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the positions as soon as we find the right person.

Tagged as: Sales & purchasing