Senior Support Engineer

We are looking for a Senior Support Engineer with a hands-on approach to join our clients IT team.

Our team is responsible for providing exceptional IT support to our end users on-site and around the world. The team is managing our fleet of workstations, software licenses, meeting room AV and console development kits.

Key Responsibilities:
In this role, you will provide IT support services to employees, contractors, and partners in collaboration with the broader support team:
-Respond to user requests and track task status promptly using a service management platform (e.g., Jira Service Management).
-Create and update user instructions and internal IT support documentation.
-Participate in both internal team communications and communications with end users.
-Assist in developing IT service management processes and IT support workflows.
-Identify areas for improvement and contribute as a project team member to internal IT support development initiatives.

Candidate Profile / Required Skills:
-Proven experience in technical support or an end-user-facing IT/engineering role, ideally in an enterprise environment.
-Comfortable working in large production environments, including managing access and permissions, IT hardware and software, and vendor relationships.
-Experience administering tools and platforms such as Intune, Active Directory, EntraID, and MS Office Online.
-Strong communication skills; able to convey ideas clearly and collaborate effectively. English is required, with additional language skills considered a plus.
-Motivated to take ownership of issues, identifying when short-term solutions are sufficient and when long-term fixes are needed.
-Information security–minded, able to assess the risks and impacts of changes being made.
-Thrives in team environments, sharing ideas and learning from colleagues.
-Experience contributing to process improvement and identifying areas for optimization.
-Collaborative, capable of working with colleagues across different departments.
-Investigative, proactive, and able to present ideas clearly and coherently.
-Committed to fostering a friendly, inclusive, and professional work environment.
-Organized and capable of working independently, with clear documentation of work.
-Bonus: basic scripting or automation skills.

Questions to answer in motivational letter: (Answer these questions separately in a few sentences and attach them to your application!)
– Have you previously provided hands-on IT support in an enterprise environment? *
– Do you have experience administering Active Directory, EntraID, or Intune?*
– Are you comfortable managing hardware, software licenses, and IT peripherals in a production environment?*
– Have you contributed to IT process improvements or created documentation for end-users or IT teams?*
– Are you confident assessing the security risks of IT changes before implementing them? *

Allocation: 100 %, might change depending on project need.
Assignment start date: As soon as a suitable candidate is identified
Assignment length: Initially a few months, with the possibility of extension.
Location: Helsinki (Espoo), Finland. Mostly on-site.
Language: Fluent in English, both written and spoken. Finnish and Swedish a plus.

We offer you: We offer a versatile assignment where every day is different and interesting. We also offer a very competitive salary and good employee benefits.

Are you interested in becoming a part of our dynamic team? The position will be filled as soon as a suitable person is found, so please be quick and submit your application!

Please include your salary expectation in your application. For more information, contact Kimmo Kärsämä, tel. 050 412 7500, kimmo.karsama@lokki.fi

Explore Lokki, through our blog and website: https://www.lokki.fi/ .

Lokki Henkilöstöpalvelut Oy (Finnish for Seagull Recruitment Services) has been active in providing recruitment services since 2005 and we belong to The Private Employment Agencies Association HPL. Our vision is to provide the best customer experience with our reliable, humane and effortless service around Finland. Our most important asset is a person who, as we know, thrives in a reliable and supportive atmosphere. At Loki you will be supported by your own human resources consultant throughout your employment relationship. At Lokki, we believe in a partnership achieved as a result of flexible service. Explore us and our vacancies: https://www.lokki.fi/.

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Osaamisalue: IT & tietoliikenne