Finnish Customer Support Agent

Job description

Support customers via calls, live chat, and email
Handle more complex issues from start to resolution
Approve withdrawals and process KYC documentation
Carry out security checks to keep our players and business

Requirements
Speak and write fluently in Finnish and English
Enjoy multitasking and have strong problem-solving skills
Are comfortable working shifts (including some nights)
Have an interest in using AI tools to boost efficiency
Have previous customer service experience (thats a bonus!)
Training provided
Training is provided over the course of the first few months – the first month will focus on the basics of providing a good customer experience, which will be followed by two months of shifts to hone the skills obtained during the training period. The training will continue and conclude on Withdrawals and KYC procedures.

Any assistance with accommodation/relocation
Relocation may be offered upon review and approval during the recruitment process.

Any other benefits
Hybrid Work Set Up
Wellbeing €250 Annual Wellbeing Allowance (claimable after probation).
Health Comprehensive, international private health insurance.
Team Fun Fantastic quarterly team events and weekly company events!
Home Office Setup €250 One-time Hybrid Allowance to create your perfect workspace.
Work from Anywhere- 8 weeks a year to work from any location around the world, once youve passed probation.
Food at the Office Breakfast on Tuesdays, lunch on Mondays and Wednesdays, and food & drinks on Fridays!

Salary
The starting salary for this position is €26,000
How will the interviews be held
Local candidates will have an online and an in-person interview. Abroad candidates will have online interviews

To apply CVs and a covering email are to be sent by email to eures.recruitment.jobsplus@gov.mt and should be written in English. Please quote the vacancy name and number in your email.

Osaamisalue: Asiakaspalvelu