Area Manager, Customer Support, BMW Finland

Area Manager – Customer Support, BMW Finland – a part of BMW Group

Share your passion for Customer Support/Aftersales.

At BMW Group, everything starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work unite that we can shape the future together.

We are looking for a new colleague to join our highly engaged Customer Support team, a team of dedicated colleagues with a strong ONE BMW mindset and no “silo thinking”.

As Area Manager you will use your experience within the customer journey of aftersales and through a close cooperation with our dealers and service partners who are in constant movement. You will develop the business with a holistic and customer centric mindset. You will always be looking for new business development areas and workshop processes to increase parts and accessory turnover and coach our partners through the constant market changes and electric transformation. 

What awaits you?

• Achieving and setting goals for customer satisfaction, revenue, service processes, capacity, and efficiency.
• Perform the role of Key Account Manager and be the link between our dealers and our organization.
• Identify new opportunities with current and potential partners.
• Contribute to assess and provide input on how BMW ensures a Premium Customer Experience.
• Support the launch and implementation of new customer service programs, including the digital customer journey.
• Seek new business areas to ensure the aftermarket in the electrical transformation. 

What should you bring along?

• Minimum 5 years of experience from the car industry and/or aftersales.
• Strong communication skills and an extrovert personality. 
• Speak and write fluently English and Finnish.
• A great understanding of financials through both theoretical and practical background.

To succeed in this role, we believe you are:

• Positive with a holistic and winning mindset.  

• A team player and easily build trust and relationship.  
• KPI driven and love to see the results.
• Structured, result-oriented and put quality before quantity.

What you can look forward to? 

Whatever your heart’s desire – in the BMW Group, you will find a wide range of departments and disciplines across the world where you can share your professional passion with us.

This is a permanent position. The position is located in modern facilities in Vantaa, and you will be reporting to Head of Customer Support.

If you find this interesting and you’re bringing the right mind-set in combination with a good skill set, please don’t hesitate to apply from this site sending your application, CV and salary request in English soonest, but no later than 31.7.2024. 

For more information, please contact Autorekry Oy / Janne Turklin; info@autorekry.fi or 040-503 7280 (preferably Mon-Fri at 14-17).

Read more about BMW and your future career; https://www.bmwgroup.jobs/nordics/en.html?abc  

Tagged as: Installation, service & maintenance, Sales & purchasing