Guide Scheduling & Operations Coordinator

We are looking for an experienced and organised Guide Scheduling & Operations Coordinator to manage scheduling and operational coordination for a team of approximately 80–100 guides in our tourism company in Rovaniemi.

The ideal candidate must have hands-on experience with **MaraPlan and Bókun systems** and a good understanding of tourism operations, workforce scheduling, and working-time administration.

**Key Responsibilities**

– Prepare and manage work schedules for 80–100 guides.

– Use MaraPlan for workforce scheduling and working-time management.

– Use Bókun to manage bookings and coordinate tour operations.

– Coordinate guide availability, shift changes, replacements, and last-minute schedule adjustments.

– Monitor working hours, overtime, absences, and working-time balances.

– Ensure sufficient staffing for daily tours and activities.

– Maintain accurate scheduling records and support payroll preparation.

– Coordinate closely with operations managers and team leaders.

– Ensure compliance with applicable Finnish employment legislation and collective agreements.

**Requirements**

– **Practical experience with both MaraPlan and Bókun is required.**

– Previous experience in workforce scheduling, tourism operations, or personnel coordination.

– Ability to manage schedules for a large team.

– Good understanding of Finnish working-time regulations and collective agreements.

– Strong organisational, communication, and problem-solving skills.

– Good command of English; Finnish is an advantage.

– Ability to work efficiently in a fast-paced, seasonal tourism environment.

**What We Offer**

– An important role in a growing tourism business in Lapland.

– An international working environment.

– Responsibility for coordinating a large guide team and supporting daily operations.

– An opportunity to contribute to efficient and high-quality tourism services.

**How to Apply**

Please submit your CV and a short introduction outlining your experience with MaraPlan, Bókun, and guide scheduling.

We look forward to hearing from you!

Tagged as: Industrial production & manufacturing