IT Service Delivery Manager, UPM-Kymmene Oyj, Tampere

We are now looking for an IT Service Delivery Manager to join our UPM IT Local Operations & Service Delivery Management Europe team in Finland, preferably located close to one of UPM premises (e.g. Tampere, Kouvola, Jämsänkoski).

Greetings from your future manager

Your role will be part of a team of SDMs managing similar responsibilities for their responsible areas in UPM Fibres (Pulp, Timber, Forest), UPM Biofuels, UPM Energy and UPM Plywood businesses. You will assist in the governance of our ecosystem of key vendors including external, internal, on and off-shore international partners responsible for infrastructure and application services to our end customers, the business. You will perform various roles in regular infrastructure and application changes, ensuring compliance with latest versions and life-cycle events within an ITIL framework and operating mode. Petteri Kaitila, UPM IT SDM Team Manager

What you will do

Coordinate all UPM IT Services in UPM locations, and maintain, develop and take care of the compliance of local IT solutions
Initiate development needs for applications and infrastructure
Manage the interface with local business and act as a single point of contact, and strive for continuous improvement and solicit customer feedback to improve service
Manage local service providers and participation in the governance of global service providers
Ensure that end-to-end technical site knowledge is secured / existing (documented)
Co-operate and engage with Cybersecurity demands and IT/OT topics with local OT business contacts
Be responsible for local solutions/components budgeting and cost control
Communicate coming changes towards the end users

Who you are

You have a bachelor’s or master’s degree in information technology or equivalent professional qualification
You are service oriented and have a positive mindset
You have experience in Service Management and vendor governance
You have a good understanding of IT Service Management processes and practices
You have good communication skills, and you are fluent in English and in Finnish
You have strong time management and self-leadership skills
Experience of cooperation with local business management and key stakeholders is seen as an advantage
Experience and knowledge of key IT infrastructure technologies and ServiceNow is seen as an advantage

This is what we offer to you

A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils.’ Our work is impactful and transformative.
A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
Responsible employer – Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Learn about our Rewarding and our Ways of working.

Additional information

For further information, please contact Petteri Kaitila, Team Lead, Service Delivery Manager, at petteri.kaitila@upm.com or tel. +358405571841.

Please apply and attach your CV and cover letter by 27.4.2025. Please note that we will go through the applications already during the application period and may invite candidates for interviews already before the end of the application period.

For support with submitting your application, please contact the HR Service Center at careers@upm.com or tel. +358204146600.

A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.

UPM IT is a high-performing, innovative, process-driven community strengthened by IT professionals from suppliers. IT ensures business continuity and improves productivity by maintaining business-critical IT services. We create value for UPM in joint business and IT digitalization efforts applying new technologies and partner ecosystems. We enable UPM transformation by developing capabilities for the changing business environment. The success of IT is rooted in the know-how of digitalization and emerging technologies, and competences such as enterprise architecture design, project and change management, compliance and cybersecurity.

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