Front Desk representative

Front Desk is the face of our organization. We always meet the clients with big heart and professionalism. We enjoy working with clients with a true passion to create an unforgettable experience in Lapland. Front Desk is the heart of our operation. We work closely together with other departments merging the full service together for our guests. Daily co-operation with our guides, equipment team, operations and sales is a big part of our job. Front Desk is the professional of walk in and FIT sales. We take care of the sales and customer service for clients walking in to our office in Rovaniemi city center. Sales done through phone calls, emails and online channels are also part of our expertise. Front Desk works as a reception for Ounasvaaran Lakituvat Chalets. We handle accommodation reservations and customer service.

Our man tasks:

– Walk in and FIT sales

– Handling different booking platforms (for example travius, Hotellinx Cloud, Bokun, Mews)

– Direct customer service in Rovaniemi safari office and in Vaattunki Wilderness Resort if needed

– Handling bookings and customer service for Ounasvaaran Lakituvat Chalets

We offer:

– Fixed term contract for winter season 2026-2027

– Great team and colleagues!

– A change to grow as a part of a inspirational, versatile and warm work community

– Training for the job

What we expect from you:

– Excellent english skills (finnish, italian, french or spanish language skill are considered as your benefit)

– Precision, self-initiation and good co-operation skills

– Previous experience from tourism industry in Lapland and booking channels (Travius, Bokun, Hotellinx, Mews) are seen as your benefit.

Did you find yourself from the description? Join us to create experiences that will be membered!

Tagged as: Hotel, catering & tourism industry, Sales & purchasing