Customer Care Coordinator Export

Are you looking for a customer-oriented job within shipping, and wish to work in an international environment? Then you should apply for the role of Customer Care Coordinator in our Export department!

Job Purpose

The primary functions of Customer Service are to ensure high quality service by delivering targets, objectives, and customer satisfaction. This is achieved by pro-actively coordinating and managing our customer portfolio and building strong customer relationships. It is also expected to be an active participant in the continuous improvement of the department´s daily functions and procedures.

Your profile

We are looking for someone with a can-do attitude, who is a problem solver and can work independently. To be able to function well both internally within the workgroup and externally towards customers, you need to be socially competent, a good listener and committed. Previous working experience within customer service (especially the shipping industry and/or transport), will be an advantage. IT is compulsory for you to be fluent in Finnish, in both verbal and written form. You also need to have good verbal and written skills in English. Good working knowledge of modern IT-systems such as Gmail is expected. If you have experience from Sales Force, it is an advantage. Communication with customers takes place primarily through the ONE LiveChat tool.

Primary Job Responsibilities

– Have daily correspondence with customer regarding their bookings
– Actively promote and support customers with ONE eCommerce tools
– Provide accurate processing and coordination of customer requests to ensure all export bookings and merchant instructions are processed effectively
– Being the first point of entry for resolving customer queries, and disputes
– Ensure that quality standards are maintained but also work towards enhancing the service towards customers
– Communicate and collaborate with other departments such as Sales, Finance, Operations and Equipment control
– Communicate globally with our ONE offices

Competencies

– Proactive, team player and enthusiastic and flexible approach
– Business and commercial awareness
– Customer focus and communication
– Problem solving
– Decision making
– Ability to work under pressure
– Ability to prioritise own workload

Application

This is a full-time employment contract that starts as soon as possible (or as agreed).
Please send your application including a Cover Letter and a brief CV, in English, at latest January 25st 22:00 EET. Through our recruitment system TALOS.

If you have any questions about this role, please contact johanna.kopra@one-line.com.

What we can offer you

Here at ONE, we can offer you positive and helpful colleagues in a professional environment. We believe in teamwork and always strive to provide the highest level of service to our customers.
You will be working in our new and modern office, which is located in the Hermanni area, near the Kalasatama metro station. We offer remote work two days per week after the training period.

Tagged as: Customer service