IT Operations Manager EMEA, Maillefer Extrusion Oy, Vantaa

Join the growing forces of a global business leader with a long track record! We are also proud to tell you that sustainability is one of our key focus areas.

Based in Vantaa, the IT Operations Manager for EMEA is a hands-on technical role that oversees and directs the day to day operation of a multinational IT Helpdesk/Desktop Support Services team. Reporting to US based Director of IT, the IT Operations Manager for EMEA will work closely and collaborate with the IT Operations Manager for North America and contribute to the vision and strategic planning of the technology environment and will support the implementation and management of computer technology throughout the organization globally.

In this role, the IT Operations Manager is responsible for effectively managing customer expectations, setting the organizational standard for customer engagement, and serving as a communication channel between European and Asian customers and the IT organization. Interfacing with other IT stakeholders on analysis, projects and reporting is crucial and a key component of success. This position will also manage IT operating expenses in Vantaa, present the office needs for IT capital improvement, and assist with complex technical tasks for the Infrastructure team when on-site skills are needed.

In short, key responsibilities include overseeing IT Service Desk function in EMEA region, promoting technology vision within the organization, managing vendor relationships, and developing and enforcing department policies within the organization.

What distincts us?

We commit to our employees – length of employment relationship on average over 9 years
We have a strong on-site work community
We are not a start up – you will have the support of experienced colleagues
We are part of the solution in the green leap and reaching sustainable world
We are truly a global actor

Who are we?

Maillefer is THE brand for Wire & Cable and Pipe & Tube manufacturers globally providing manufacturing equipment and know-how. With our technologies, production know-how, and networks our customers will always stay ahead of competition. We are recognized as the House of Experts and the global market leader.

What we expect:

5+ years technical, professional experience across multiple IT functions
Some management experience that demonstrates proficiency in leadership
Microsoft 365
RMM experience – Kaseya a plus
Team leadership – Ability to effectively manage an internal IT technical team and multiple technology partners and Managed Service providers. Set department priorities
Communication skills – Strong written and verbal communications; able to communicate with team members, management personnel, and end users throughout the organization
Problem-solving skills – Excellent trouble shooting skills directly addressing issues of software, hardware, servers
Full working proficiency in English, at least basic Finnish, German is an advantage

Interested?

Please send your CV and application letter via the link – we will proceed with the hire as soon as we find the right person. Please notice, that we only accept applications trough our recruitment system.