IT Field Support & Maintenance Specialist

Job Duties:

Providing hands-on, on-site IT field support for restaurant locations and multiple mobile food units

Installing, maintaining, and troubleshooting POS systems, payment terminals, and peripheral devices

Supporting network connectivity, routers, switches, and wired/wireless connections across service points

Performing hardware maintenance and fault diagnosis for computers, kiosks, and operational IT equipment

Ensuring continuous operation of IT systems that directly impact daily sales and customer service

Responding to technical issues requiring immediate on-site intervention during business hours

Supporting system availability and operational continuity across multiple locations

Performing routine checks and preventive maintenance to minimize service disruptions

Working in compliance with company IT procedures, data security requirements, and operational standards

Collaborating with restaurant staff to resolve technical issues affecting daily operations

Requirements:

Relevant education in IT or equivalent practical experience in field-based IT support and maintenance

Hands-on experience in supporting and troubleshooting hardware, POS systems, payment terminals, and network connectivity

Ability to work independently across different locations and travel between service points as required

Ability to respond promptly to on-site technical issues

Structured working approach and strong problem-solving skills

Previous experience with IT systems used in restaurant or food service environments is considered an advantage

Knowledge of hygiene practices and food safety requirements is considered an advantage but is not mandatory

Tagged as: IT & data communications