Technical Account Manager

Cadmatic is a leading global developer of digital and intelligent 3D-based design, engineering, and information management solutions for the marine, process, and construction industries. Our story began in the 1980s and today we have over 330 proactive, engaged, and growth-minded people in 20 countries around the world. Over 6000 customers are using our software solutions in 60 countries, and we are just getting started.

We are now looking for a Technical Account Manager to support customers across the Americas. You will focus on technical account management, customer enablement, and solution optimization. You guide customers in setting up, using, and developing their engineering environments with Cadmatic software. In addition, you contribute to presales activities through high-quality technical discovery and demonstrations.

You’ll be a part of the Sales team and report to our Regional Sales Director of Americas, Juan Nunes Prieto. The position is based in our office in Vancouver, Canada.

In this role, you will

• Act as the main technical contact for assigned customers.

• Support onboarding, training, and ongoing enablement of Cadmatic solutions.

• Learn customer engineering workflows and advise on optimal configuration and use.

• Diagnose technical issues and coordinate resolution with Product, R&D, and Support.

• Participate in technical discovery for qualified opportunities and provide workflow-based technical insights to support solution positioning.

• Prepare and deliver tailored product demonstrations and support proof of concepts and hands-on evaluations.

• Contribute technical validation and qualification before proposals.

• Maintain clear technical account documentation while tracking account health, adoption levels, usage patterns, and issue logs.

• Proactively identify technical risks and recommend actions.

• Share structured customer feedback with internal teams to develop our services.

What helps you succeed

• Bachelor’s degree in engineering or equivalent technical field.

• Experience with CAD, CAE, PLM, or similar engineering software.

• Background in shipbuilding or marine engineering supports your success in this role. Experience from industrial plant or other advanced engineering environments fits the role well too.

• Ability to communicate complex technical topics clearly to customers and internal teams.

• Comfortable operating in customer-facing, matrix environments.

• Willingness to travel.

• Knowledge of Cadmatic products or familiarity with export control environments such as EAR or ITAR is considered an asset.

Why this role matters

The role gives you a close view of customer engineering work and the chance to shape how engineers design and build with Cadmatic tools. You help customers adopt Cadmatic solutions smoothly, keep their environments stable, and find better ways of working.

Cadmatic as an employer

– A stable, global company with a long history, strong future, and cutting‑edge software solutions.
– A friendly, supportive, and truly multicultural work environment where we succeed together.
– Autonomy, ownership, and trust: you’re encouraged to do your best work and develop professionally.
– Competitive benefits and flexible working practices that support work‑life balance.
– An engineer‑minded, people‑first culture — we take our work seriously but also enjoy ourselves along the way.

Join our growth journey!

Please submit your application by 26 April. If you have any questions, feel free to contact our hiring manager, Juan Nunes Prieto, Regional Sales Director, Americas, via email at juan.prieto@cadmatic.com. Please note that we only accept applications submitted to our Applicant Tracking System (ATS).

Tagged as: IT & data communications, IT & data communications