Front Desk Receptionist

Apukka Resort Oy is looking for Front Desk Receptionists for the 2025/2026 season.
At Apukka Resort, the Front Desk is the heart of our operations, and its team members play a key role in creating unforgettable guest experiences and driving additional sales.

The role includes handling guest check-ins and check-outs, managing and selling Apukka Adventure activity reservations, and maintaining the souvenir shop. You will also resolve issues and find solutions to meet guests’ needs. This role involves close daily collaboration with other departments, and you’ll be able to keep things running smoothly even during busy times.

We are looking for positive customer service professionals who genuinely care about our guests and work with admirable precision. The role requires strong organizational skills, proactivity, and the ability to work well in a team.

At Apukka, we work with a positive spirit and as one team without compromising on quality. We offer a friendly, open, and loyal work community. As an employee, you become part of the Apukka family, where you can develop your skills. As a responsible company certified by Green Key and Sustainable Travel Finland, we care for our guests, staff, society, and the environment. Our service promise, we treat every guest like a friend, challenges our team every day.

At Apukka, one of Lapland’s leading tourism companies, you’ll have the opportunity to serve international guests. Your work matters you’ll have a significant impact on the experiences of individual travelers. If you have a positive attitude and a passion for delivering top-notch service, you’re the team member we’re looking for.

Working hours are in morning/evening shifts. Flexibility for possible night shifts is necessary.
Full-time 112,5h / 3 week
Work begins 27.10.2025 or by agreement
Duration of work: 29.3.2026

As a member of the Apukka team, youll receive:
A caring work community where you are valued and have the opportunity to develop as a professional in the field
Interesting work assignments
A reliable employer
Competitive pay
Comprehensive orientation
Occupational health services
Employee benefits, including restaurant services and free travel on the Apukka bus (if the position lasts more than 4 months and exceeds 400 hours, a performance-based bonus scheme, as well as ePassi wellness, cultural, and sports benefits, will also be provided)
Workwear

We expect from you:
Previous experience as a front desk receptionist
Fluent spoken and written English skills
A responsible approach to work
The ability to handle pressure and solve problems effectively

You will stand out if you have:
Proficiency in one or more of the following languages: French, Italian, Spanish, German, Finnish
Previous experience with the booking systems we use: MEWS and/or FareHarbor
A degree in tourism or professional skills gained through work experience
Previous experience in seasonal work

Tagged as: Hotel, catering & tourism industry