Programme Director

**Role Overview**

We are seeking an experienced **Cloud and Infrastructure Delivery Manager** to lead the endtoend delivery of cloud and infrastructure services for enterprise customers. Based in Helsinki, this role is responsible for ensuring high-quality service delivery, operational excellence, customer satisfaction, and alignment with business and regulatory requirements across Finland and the Nordics.

The role combines **technical leadership, service governance, stakeholder management, and delivery accountability** across cloud platforms, data centers, networks, and end-user computing environments.

**Key Responsibilities**

**Service Delivery & Operations**

– Own and manage the delivery of **cloud and infrastructure services** (Public, Private, and Hybrid Cloud).

– Ensure services meet **SLA, SLO, and KPI** targets related to availability, performance, security, and cost.

– Lead **incident, problem, change, and release management** in line with ITIL/ITSM practices.

– Oversee daily operations, health checks, capacity planning, and infrastructure lifecycle management.

– Drive continual service improvement (CSI) initiatives and operational maturity.

**Cloud & Infrastructure Management**

– Manage environments across **AWS, Azure, GCP**, onprem infrastructure, virtualization (VMware/HyperV), storage, backup, and networks.

– Ensure **cloud cost optimization (FinOps)**, capacity forecasting, and usage governance.

– Oversee infrastructure security posture, patching, vulnerability management, and DR/BCP readiness.

– Support cloud migrations, modernization, and data center transformation initiatives.

**Governance, Risk & Compliance**

– Ensure compliance with **EU and Finnish regulations** (GDPR, data residency, information security).

– Support audits, risk assessments, and adherence to **ISO 27001, SOC, SOX**, or customer-specific controls.

– Establish and maintain delivery governance, documentation, runbooks, and SOPs.

**Stakeholder & Customer Management**

– Act as the **primary delivery interface** for customers and internal stakeholders.

– Lead service reviews, operational governance meetings, and executive escalations.

– Partner closely with Architecture, Security, PMO, and Application teams.

– Build strong relationships with vendors, cloud providers, and local partners.

**Team Leadership**

– Lead and mentor multi-skilled infrastructure and cloud teams (onshore/offshore as needed).

– Manage team capacity, skills development, workload distribution, and performance.

– Promote a culture of accountability, automation, and operational excellence.

**Required Skills & Experience**

**Experience**

– 10+ years in **IT Infrastructure / Cloud Operations**, with 46 years in a delivery or service management role.

– Proven experience managing large-scale **enterprise or managed services environments**.

– Strong background in **IT Service Management (ITIL-based delivery)**.

**Technical Skills**

– Cloud platforms: **Microsoft Azure (preferred), AWS, Google Cloud**

– Infrastructure: Servers, virtualization, storage, backup, networks, firewalls

– Monitoring & ITSM tools: ServiceNow, Azure Monitor, Datadog, OpsRamp, etc.

– Strong understanding of **security, identity, access management, and compliance**

– Exposure to **automation, IaC (Terraform/Bicep), CI/CD** is an advantage

**Management & Soft Skills**

– Strong customer-facing and stakeholder management skills

– Excellent communication skills (written and verbal)

– Ability to manage complex escalations and high-pressure situations

– Data-driven mindset with strong reporting and governance skills

**Certifications (Preferred)**

– ITIL v4 (Foundation or higher)

– Microsoft Azure Administrator / Architect

– AWS Certified Solutions Architect

– PMP / PRINCE2 / SAFe (advantageous)

– ISO 27001 or Information Security certifications (nice to have)

**Language Requirements**

– **English** Fluent (mandatory)

– **Finnish** Professional working proficiency is a strong advantage

Tagged as: Administrative & office work