Service Delivery Manager (6-month Try & Hire)

We are looking for Service Delivery Manager to our big client in Finnish retail market.

Service Delivery Manager ensures that production processes within our client’s teams are effectively managed and continuously improved. In this role, you will be responsible for developing practices to optimize quality and maintain seamless operations, focusing on creating a high-quality, disruption-free production environment.

Key Responsibilities:
• Define and implement Site Reliability Engineering (SRE) practices, treating operations as if they are software-focused, with an emphasis on cloud environments.
• Actively monitor and seek improvements in site uptime, mean-time-to-incident resolution, and process efficiency.
• Ensure our technology is effectively aligned with business needs and automate relevant processes.
• Conduct cost analysis, debugging, and predictive tasks to maintain operational excellence.
• Establish and enhance service observability and monitoring continuously.
• Maintain documentation and runbooks for third-party support services (e.g., 24/7 support instructions) in collaboration with the team.
• Oversee production processes, including incident response management.
• Lead post-incident reviews (e.g., blameless post-mortems) to foster continuous improvement.
• Implement and refine best practices for client’s OPS.
• Collaborate with the security team to execute security-related processes effectively.

Requirements:
• Strong understanding of development and operations practices, with the ability to support development teams in creating quality, recovery, and documentation processes.
• Passion for solving customer issues and technical incidents, with a proactive approach to preventing future occurrences.
• Knowledge of technical areas such as architecture, networking, scalability, and cloud providers.
• Experience and understanding of the ITIL process development framework

Allocation: 100 %
Assignment start date: Asap
Duration: This position begins as a six-month consulting assignment, with the option to transition into a permanent recruitment role if both the client and the consultant decide to continue working together.
Location: Helsinki
Language: Fluent in Finnish and English, both written and spoken.

We offer you: We offer a versatile assignment where every day is different and interesting. We also offer a very competitive salary and good employee benefits.

Are you interested in becoming a part of our dynamic team? The position will be filled as soon as a suitable person is found, so please be quick and submit your application!

Please include your salary expectation in your application. For more information, contact Kimmo Kärsämä, tel. 050 412 7500, kimmo.karsama@lokki.fi

Explore Lokki, through our blog and website: https://www.lokki.fi/ .

Lokki Henkilöstöpalvelut Oy (Finnish for ‘Seagull Recruitment Services’) has been active in providing recruitment services since 2005 and we belong to The Private Employment Agencies’ Association HPL. Our vision is to provide the best customer experience with our reliable, humane and effortless service around Finland. Our most important asset is a person who, as we know, thrives in a reliable and supportive atmosphere. At Loki you will be supported by your own human resources consultant throughout your employment relationship. At Lokki, we believe in a partnership achieved as a result of flexible service. Explore us and our vacancies: https://www.lokki.fi/.

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Tagged as: IT & data communications