{"id":3873521,"date":"2026-09-16T14:05:23","date_gmt":"2026-09-16T11:05:23","guid":{"rendered":"https:\/\/laura.fi\/vacancies\/company\/junior-it-service-manager-it-service-manager-for-energy-sector-espoo\/junior-it-service-manager-it-service-manager-for-energy-sector-espoo\/"},"modified":"2026-09-23T13:54:10","modified_gmt":"2026-09-23T10:54:10","slug":"3873521","status":"publish","type":"job_listing","link":"https:\/\/laura.fi\/en\/vacancies\/academic-work-finland-oy\/junior-it-service-manager-it-service-manager-for-energy-sector-espoo\/3873521\/","title":{"rendered":"Junior IT Service Manager \/ IT Service Manager for energy sector, Espoo"},"content":{"rendered":"

About the role<\/p>\n

In this role, you will work closely with a Senior Manager while collaborating with a team of specialists to ensure system reliability. You will gain hands-on experience and take ownership of daily operational processes for a critical SaaS-based Customer Information System (CIS). This position offers an ideal stepping stone for anyone looking to build a successful career in IT service management.<\/p>\n

You are offered
\n– Gain valuable, practical experience managing operations for a large-scale enterprise Customer Information System.
\n– Take real ownership of critical processes like release management, access control, and stakeholder communication.
\n– Enjoy modern working methods, competitive benefits, and a balance of team collaboration and independent work.<\/p>\n

Work tasks<\/p>\n

While the exact day-to-day duties will be shaped around your personal strengths and prior background, your main responsibilities will cover:
\n– Incident & Performance Monitoring: Support major and critical incident communications, monitor overall service performance, and ensure open issues and operational tickets progress smoothly.
\n– Release & Stakeholder Communication: Keep business stakeholders, internal IT teams, and vendors aligned through clear updates, service announcements, and release notes.
\n– Cross-Team & Vendor Coordination: Drive daily operational activities, facilitate testing, and coordinate tasks between internal specialists and external service providers.
\n– Service Management & Documentation: Maintain accurate IT service documentation in Confluence, support audit and compliance checks, and assist the Senior Manager with ad-hoc coordination tasks.<\/p>\n

We are looking for<\/p>\n

– Relevant higher education degree (e.g., Business Information Technology, Computer Science, Industrial Engineering, or similar).
\n– Previous practical experience in IT or software environments\u2014such as hands-on project experience, acting as a Key User, or serving as a Scrum Master.
\n– Basic understanding of IT service management (ITSM) concepts and SaaS operational models.
\n– Strong organizational, problem-solving, and communication skills in English.<\/p>\n

It is meritorious if you have
\n– Good knowledge of Finnish<\/p>\n

To succeed in the role, your personal skills are:
\n– Trustful
\n– Social
\n– Orderly
\n– Responsible<\/p>\n

Our recruitment process<\/p>\n

This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work.<\/p>\n

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
\n<\/p>\n

\n
Employment relationship:<\/span>Employment <\/span><\/div>\n
Wage:<\/span>Other <\/span><\/div>\n
Number of positions:<\/span>1<\/span><\/div>\n
Source: Job Market Finland\/Ty\u00f6markkinatori<\/div>\n<\/div>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_promoted":"","_company_tagline":"","_company_website":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[29],"job-categories":[1524,821],"job-types":[1100],"job_listing_tag":[1150],"class_list":["post-3873521","job_listing","type-job_listing","status-publish","hentry","job_listing_region-uusimaa","job_listing_type-contract","job_listing_tag-it-data-communications","job_listing_company-academic-work-finland-oy","job_source-tyomarkkinatori","worktime-full-time","job-type-contract"],"acf":[],"yoast_head":"\nJunior IT Service Manager \/ IT Service Manager for energy sector, Espoo - Laura.fi<\/title>\n<meta name=\"description\" content=\"About the role In this role, you will work closely with a Senior Manager while collaborating with a team of specialists to ensure system reliability. 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