We are looking for a Salesforce Sales & Service Cloud Technical Product Owner to shape St1’s CRM approach and deliver the Salesforce-based solutions that support our sales, customer service, and business operations. This role sits where business needs meet technical delivery: you make sure what we build is scalable, secure, and actually adopted by the people who use it.<\/p>\n
A big part of the role is partnering with business teams who are actively developing their digital ways of working. You act as a trusted advisor, drawing on experience from multiple Salesforce implementations to guide teams, introduce best practices, and drive real process change and adoption, not just deliver features.<\/p>\n
You work closely with business stakeholders, architects, developers, and administrators, translating requirements into a prioritized backlog and actionable solutions. This is a hands-on role: it combines business analysis with real configuration work in Salesforce, so you are as comfortable writing a user story as you are building in the platform.<\/p>\n
How youll help drive the change<\/p>\n
Joining St1, youll be part of running and developing a profitable business that invests in long-term energy solutions. Together we achieve the extraordinary through everyday work. As a Salesforce Sales & Service Cloud Technical Product Owner, youll play a key role in<\/p>\n
Product Strategy & Vision<\/p>\n
Define and communicate the roadmap for Salesforce Sales & Service Cloud capabilities.<\/p>\n
Align platform initiatives with business objectives and customer experience goals.<\/p>\n
Continuously evaluate new Salesforce features and innovations for business value.<\/p>\n
Backlog & Requirements Management<\/p>\n
Own and maintain the Sales & Service product backlog.<\/p>\n
Gather, analyze, and prioritize business and technical requirements.<\/p>\n
Translate business needs into clear user stories and acceptance criteria, and keep backlog items well-defined and ready for development.<\/p>\n
Technical Leadership<\/p>\n
Provide technical guidance on Salesforce architecture, integrations, and configurations.<\/p>\n
Partner with architects and developers to design scalable, secure solutions, and review designs against best practices and enterprise standards.<\/p>\n
Configure Salesforce Sales and Service Cloud hands-on where needed.<\/p>\n
Stakeholder Collaboration<\/p>\n
Act as the primary liaison between business users, Business Technology, and external vendor teams.<\/p>\n
Design and facilitate workshops, discovery sessions, and process improvements that help business teams build confidence and capability.<\/p>\n
Manage expectations and communicate progress, risks, and dependencies.<\/p>\n
Partner with business leads to drive user adoption: coaching teams through change, addressing resistance, and building long-term ownership of new ways of working.<\/p>\n
Share insights and best practices from prior implementations to help the business make informed decisions and avoid common pitfalls.<\/p>\n
Platform Governance & Quality<\/p>\n
Ensure compliance with security, data, and governance standards.<\/p>\n
Promote best practices for development, documentation, and deployment.<\/p>\n
What you bring to the team<\/p>\n
Were looking for a colleague with the drive to challenge, collaborate and grow. To thrive in this role, you likely have:<\/p>\n
5+ years of experience working with Salesforce platforms, including 3+ years in a Product Owner, Business Systems Analyst, or Technical Lead role.<\/p>\n
Proven hands-on experience configuring Salesforce Sales and Service Cloud.<\/p>\n
Strong understanding of CRM, sales operations, and customer service processes.<\/p>\n
Demonstrated experience driving organizational change and process adoption in environments with varying levels of digital maturity.<\/p>\n
Track record of delivering Salesforce implementations across multiple organizations, with the ability to bring cross-industry best practices to new contexts.<\/p>\n
A bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.<\/p>\n
Knowledge of Finnish or Swedish as a native speaker, and fluent written and spoken knowledge of English. Other Nordic languages are a plus.<\/p>\n
Nice to have: Salesforce certifications (e.g. Administrator, Platform Developer, Sales\/Service Cloud Consultant), experience with Einstein or Agentforce, and experience in large-scale, highly integrated environments.<\/p>\n
Who are we looking for<\/p>\n
We are looking for your passion, skills and drive. We’re looking for those who recognize the St1 Spirit in themselves: Curious, Commercial, Committed and Caring. We value people who are curious, commercial, committed and caring, and who thrive in collaborative, fast-changing environments.<\/p>\n
Why Join St1?<\/p>\n
– Shape St1s CRM vision and create tangible impact across sales and customer service.
\n– Blend business insight with hands-on design and delivery.
\n– Influence how teams adopt modern digital ways of working.
\n– Develop into Salesforce architecture, AI-powered CRM, or product leadership.
\n– Helsinki or Stockholm base, with excellent social benefits.
\n– Work in a high-performing Nordic tech organisation built on trust and responsibility.<\/p>\n
How we support your journey<\/p>\n
At St1, your safety and wellbeing come first. We offer an open and inclusive workplace where youre respected and trusted to take initiative. In a hands-on, informal culture – and a business that never stands still – theres room to explore ideas and take on new challenges. We support your journey through learning and opportunities to grow across teams and countries.<\/p>\n
Youll have real ownership of St1’s CRM platform and how it’s used, working with a wide range of teams; backed by competitive pay, a bonus scheme and genuine opportunities to grow your career.<\/p>\n
If youd like to explore more about our culture, visit our career site.<\/p>\n
What to expect after you apply<\/p>\n
We welcome applicants from all backgrounds and are committed to an inclusive and equitable recruitment process.<\/p>\n
Interested? Send us your CV and cover letter via the Barona Career site ASAP. For more information, please reach out to Sr Consultant Arja Martikainen arja.martikainen@barona.fi.<\/p>\n
Lets challenge the ordinary!
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