**Restaurant Service Worker and Cashier**<\/p>\n
**EmMoi Authentic Vietnamese Cuisine \u2013 Matinkyl\u00e4, Espoo**<\/p>\n
**About EmMoi**<\/p>\n
EmMoi Authentic Vietnamese Cuisine is a Vietnamese restaurant located in Matinkyl\u00e4, Espoo. We bring authentic Vietnamese flavours to Finland through traditional recipes, fresh ingredients and carefully prepared dishes.<\/p>\n
We value good food, warm and friendly customer service, cleanliness and teamwork. We are now looking for an experienced, cheerful and customer-oriented **Restaurant Service Worker** to join our team.<\/p>\n
**Main Responsibilities**<\/p>\n
Your main responsibilities will include:<\/p>\n
– Working at the cashier and handling different payment methods<\/p>\n
– Taking dine-in and takeaway orders accurately<\/p>\n
– Welcoming customers and providing friendly and professional customer service<\/p>\n
– Serving food and alcoholic and non-alcoholic beverages<\/p>\n
– Providing table service and taking care of customers during their visit<\/p>\n
– Explaining Vietnamese dishes, ingredients and flavours and recommending suitable dishes to customers<\/p>\n
– Handling **Wolt and Uber Eats orders**, including receiving, checking, preparing and coordinating delivery orders<\/p>\n
– Communicating with customers and delivery partners when problems occur with takeaway or delivery orders<\/p>\n
– Handling customer questions, feedback and complaints in a calm, professional and solution-oriented manner<\/p>\n
– Finding appropriate solutions to customer service issues and asking the manager for support when necessary<\/p>\n
– Clearing and cleaning tables<\/p>\n
– Keeping the cashier, dining and customer areas clean and organised<\/p>\n
– Preparing the restaurant before opening and helping with closing duties<\/p>\n
– Supporting other team members during busy service periods<\/p>\n
– Helping with cleaning, organising, restocking and other general restaurant duties during quieter periods<\/p>\n
**Requirements**<\/p>\n
For this position, you must have:<\/p>\n
– **Valid Hygiene Passport (Hygieniapassi)**<\/p>\n
– **Valid Alcohol Passport (Anniskelupassi)**<\/p>\n
– Previous experience working with a **cashier\/POS system and handling payments**<\/p>\n
– Previous experience in **restaurant customer service or table service**<\/p>\n
– Experience handling online delivery platforms such as **Wolt and Uber Eats**<\/p>\n
– Experience dealing with **customer questions, feedback, complaints and problem situations**<\/p>\n
– **Good knowledge and understanding of Vietnamese cuisine**, including common dishes, ingredients, herbs, sauces and flavours<\/p>\n
– Ability to confidently explain and recommend Vietnamese dishes to customers<\/p>\n
– **Fluent Finnish and English communication skills**<\/p>\n
– Ability to work evenings and weekends when required<\/p>\n
**Vietnamese language skills are a strong advantage.**<\/p>\n
**The Person We Are Looking For**<\/p>\n
Customer service is a very important part of this position. We are looking for someone who is:<\/p>\n
– **Friendly and cheerful** \u2013 you naturally create a welcoming atmosphere for customers<\/p>\n
– **Customer-oriented** \u2013 you genuinely care about providing a good customer experience<\/p>\n
– **A good communicator** \u2013 you listen carefully and communicate clearly and respectfully<\/p>\n
– **Calm under pressure** \u2013 you can remain professional during busy periods or difficult customer situations<\/p>\n
– **Solution-oriented** \u2013 when a problem occurs, you focus on finding a practical solution<\/p>\n
– **Attentive** \u2013 you notice when customers need assistance and pay attention to details<\/p>\n
– **Proactive** \u2013 you see what needs to be done and take initiative without always waiting to be asked<\/p>\n
– **Reliable and responsible** \u2013 you are punctual and take responsibility for your work<\/p>\n
– **Positive and team-minded** \u2013 you communicate well with colleagues and are willing to support the team<\/p>\n
– **Flexible** \u2013 you are comfortable helping with different tasks when needed<\/p>\n
We particularly value someone who understands that excellent restaurant service is not only about taking orders and serving food. It is about making customers feel **welcome, comfortable and well taken care of throughout their visit**.<\/p>\n
**Employment Details**<\/p>\n
**Position:** Restaurant Service Worker \u2013 Cashier & Table Service **Workplace:** EmMoi Authentic Vietnamese Cuisine, Matinkyl\u00e4, Espoo **Employment type:** Part-time \/ Full-time, depending on agreement **Working hours:** To be agreed **Starting date:** As soon as possible \/ To be agreed **Salary:** According to the Collective Agreement for the Hospitality Industry (MaRa\/PAM TES), based on the applicable pay group and previous relevant work experience.<\/p>\n
**How to Apply**<\/p>\n
Please send us your **CV and a short introduction about yourself**.<\/p>\n
In your application, please tell us:<\/p>\n
– Your previous restaurant and customer service experience<\/p>\n
– Your cashier\/POS experience<\/p>\n
– Your experience with Wolt, Uber Eats or other delivery platforms<\/p>\n
– Your experience handling customer complaints or difficult customer situations<\/p>\n
– Your Finnish and English language skills<\/p>\n
– Your knowledge and experience with Vietnamese cuisine<\/p>\n
– Other languages you speak<\/p>\n
– Whether you have a valid Hygiene Passport and Alcohol Passport<\/p>\n
– Your current availability<\/p>\n
– When you would be able to start<\/p>\n
– Approximately how many hours per week you are looking for<\/p>\n
We are looking for someone who enjoys working with people, takes pride in excellent customer service and would like to become a reliable part of the EmMoi team.<\/p>\n
We look forward to hearing from you!
\n<\/p>\n
Please send us your **CV** to email hr.bbperheoy@gmail.com **and a short introduction about yourself**.<\/p>\n
In your application, please tell us:<\/p>\n
– Your previous restaurant or kitchen experience<\/p>\n
– Your experience and knowledge of Vietnamese cuisine<\/p>\n
– Your cooking and food preparation experience<\/p>\n
– Your current availability<\/p>\n
– When you would be able to start<\/p>\n
– Approximately how many hours per week you are looking for<\/span><\/div>\n