{"id":3831932,"date":"2026-07-31T15:02:57","date_gmt":"2026-07-31T12:02:57","guid":{"rendered":"https:\/\/laura.fi\/vacancies\/company\/service-manager-end-user-services\/service-manager-end-user-services\/"},"modified":"2026-07-31T17:36:13","modified_gmt":"2026-07-31T14:36:13","slug":"3831932","status":"publish","type":"job_listing","link":"https:\/\/laura.fi\/en\/vacancies\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/","title":{"rendered":"Service Manager End User Services"},"content":{"rendered":"

**We are looking for a Service Manager \u2013 End User Services,** AD and VDI to take responsibility for service management, continuous improvement and development of services and solutions within Active Directory (AD) and Azure Virtual Desktop Infrastructure (VDI).<\/p>\n

**In this role**, you will act as the single point of contact for business stakeholders and vendors regarding IT-related topics in your service area.<\/p>\n

**Key responsibilities**<\/p>\n

– Manage daily IT service operations, vendor relationships, service budgets, forecasts and budget compliance<\/p>\n

– Ensure services are available, efficient and effective, while monitoring and reporting on service performance<\/p>\n

– Design, optimize and troubleshoot AD-related services, including group lifecycle, OU structures, GPO assignments and access control hygiene<\/p>\n

– Manage Azure VDI-related topics, including FSLogix profiles, performance, application packaging and delivery<\/p>\n

– Drive continuous improvement, harmonization and rationalization within the service area<\/p>\n

– Chair Change Advisory Board (CAB) meetings and participate in other relevant CABs<\/p>\n

– Maintain service documentation, CMDB accuracy, software licenses and third-party service contracts, while mentoring specialists and sharing knowledge<\/p>\n

– Option for on-call if needed.<\/p>\n

**What we are looking for**<\/p>\n

– B.Sc.\/M.Sc. in Computer Science, IT or equivalent industry experience<\/p>\n

– 5+ years of experience in AD and\/or VDI technologies and operations<\/p>\n

– ITIL Foundation certification or similar service management experience<\/p>\n

– Solid understanding of AD DS, DNS, DHCP, GPO fundamentals, user\/group administration, security and Azure VDI components<\/p>\n

– Fluent English skills, analytical mindset, hands-on attitude and strong communication and cooperation skills<\/p>\n

**What Outokumpu offers**<\/p>\n

– A key role in a global company and modern IT environment<\/p>\n

– Opportunity to develop and improve global end user services<\/p>\n

– Collaborative colleagues and support from the wider IT organization<\/p>\n

– Opportunities for learning, knowledge sharing and professional growth<\/p>\n

– Flexible working practices, including hybrid work<\/p>\n

**For more information about the position**, please contact Head of End User Services, Satu Nuutinen via phone on 13 August between 9:00\u201310:00. +358503442512<\/p>\n

**Please submit your application by 30 August. We look forward to hearing from you!**<\/p>\n

**The selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment**
\n<\/p>\n

\n
Employment relationship:<\/span>Employment <\/span><\/div>\n
Wage:<\/span>Other <\/span><\/div>\n
Working time:<\/span>Daytime work<\/span><\/div>\n
Number of positions:<\/span>1<\/span><\/div>\n
Source: Job Market Finland\/Ty\u00f6markkinatori<\/div>\n<\/div>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_company_tagline":"","_company_website":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[837,29],"job-categories":[1524,821],"job-types":[1100],"job_listing_tag":[1150],"class_list":{"0":"post-3831932","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-helsinki-metropolitan-area","6":"job_listing_region-uusimaa","9":"job_listing_type-contract","10":"job_listing_tag-it-data-communications","13":"job_listing_company-outokumpu-stainless-oy","14":"job_source-tyomarkkinatori","15":"worktime-full-time","17":"job-type-contract"},"acf":[],"yoast_head":"\nService Manager End User Services - Laura.fi<\/title>\n<meta name=\"description\" content=\"**We are looking for a Service Manager \u2013 End User Services,** AD and VDI to take responsibility for service management, continuous improvement and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Manager End User Services - Laura.fi\" \/>\n<meta property=\"og:description\" content=\"**We are looking for a Service Manager \u2013 End User Services,** AD and VDI to take responsibility for service management, continuous improvement and\" \/>\n<meta property=\"og:url\" content=\"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/\" \/>\n<meta property=\"og:site_name\" content=\"Laura.fi\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/LauraRekrytointiOy\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-31T14:36:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/laura.fi\/wp-content\/uploads\/2024\/01\/IT-ja-tietoliikenne-1-1024x536.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\"\/>\n\t<meta property=\"og:image:height\" content=\"628\"\/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/laura.fi\/wp-content\/uploads\/2024\/01\/Laura-logo-1200x628-1.jpg\" \/>\n<meta name=\"twitter:site\" content=\"@LauraRekry\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/\",\"url\":\"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/\",\"name\":\"Service Manager End User Services - Laura.fi\",\"isPartOf\":{\"@id\":\"https:\/\/laura.fi\/#website\"},\"datePublished\":\"2026-07-31T12:02:57+00:00\",\"dateModified\":\"2026-07-31T14:36:13+00:00\",\"description\":\"**We are looking for a Service Manager \u2013 End User Services,** AD and VDI to take responsibility for service management, continuous improvement and\",\"breadcrumb\":{\"@id\":\"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/laura.fi\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Vacancies\",\"item\":\"https:\/\/laura.fi\/en\/vacancies\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Outokumpu Stainless Oy\",\"item\":\"\/en\/vacancies\/outokumpu-stainless-oy\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Service Manager End User Services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/laura.fi\/#website\",\"url\":\"https:\/\/laura.fi\/\",\"name\":\"Laura.fi\",\"description\":\"Hyvi\u00e4 t\u00f6it\u00e4 ja rekrytointeja n\u00e4kyviss\u00e4\",\"publisher\":{\"@id\":\"https:\/\/laura.fi\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/laura.fi\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/laura.fi\/#organization\",\"name\":\"LAURA Rekrytointi Oy\",\"url\":\"https:\/\/laura.fi\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/laura.fi\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/laura.fi\/wp-content\/uploads\/2024\/01\/LAURA_logo_oranssi.jpg\",\"contentUrl\":\"https:\/\/laura.fi\/wp-content\/uploads\/2024\/01\/LAURA_logo_oranssi.jpg\",\"width\":1392,\"height\":813,\"caption\":\"LAURA Rekrytointi Oy\"},\"image\":{\"@id\":\"https:\/\/laura.fi\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/LauraRekrytointiOy\/\",\"https:\/\/x.com\/LauraRekry\",\"https:\/\/www.linkedin.com\/company\/laurarekrytointioy\/\",\"https:\/\/www.instagram.com\/laurarekrytointioy\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service Manager End User Services - Laura.fi","description":"**We are looking for a Service Manager \u2013 End User Services,** AD and VDI to take responsibility for service management, continuous improvement and","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/","og_locale":"en_US","og_type":"article","og_title":"Service Manager End User Services - Laura.fi","og_description":"**We are looking for a Service Manager \u2013 End User Services,** AD and VDI to take responsibility for service management, continuous improvement and","og_url":"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/","og_site_name":"Laura.fi","article_publisher":"https:\/\/www.facebook.com\/LauraRekrytointiOy\/","article_modified_time":"2026-07-31T14:36:13+00:00","twitter_card":"summary_large_image","twitter_image":"https:\/\/laura.fi\/wp-content\/uploads\/2024\/01\/Laura-logo-1200x628-1.jpg","twitter_site":"@LauraRekry","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/","url":"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/","name":"Service Manager End User Services - Laura.fi","isPartOf":{"@id":"https:\/\/laura.fi\/#website"},"datePublished":"2026-07-31T12:02:57+00:00","dateModified":"2026-07-31T14:36:13+00:00","description":"**We are looking for a Service Manager \u2013 End User Services,** AD and VDI to take responsibility for service management, continuous improvement and","breadcrumb":{"@id":"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/laura.fi\/en\/avoimet-tyopaikat\/outokumpu-stainless-oy\/service-manager-end-user-services\/3831932\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/laura.fi\/en\/"},{"@type":"ListItem","position":2,"name":"Vacancies","item":"https:\/\/laura.fi\/en\/vacancies\/"},{"@type":"ListItem","position":3,"name":"Outokumpu Stainless Oy","item":"\/en\/vacancies\/outokumpu-stainless-oy\/"},{"@type":"ListItem","position":4,"name":"Service Manager End User Services"}]},{"@type":"WebSite","@id":"https:\/\/laura.fi\/#website","url":"https:\/\/laura.fi\/","name":"Laura.fi","description":"Hyvi\u00e4 t\u00f6it\u00e4 ja rekrytointeja n\u00e4kyviss\u00e4","publisher":{"@id":"https:\/\/laura.fi\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/laura.fi\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/laura.fi\/#organization","name":"LAURA Rekrytointi Oy","url":"https:\/\/laura.fi\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/laura.fi\/#\/schema\/logo\/image\/","url":"https:\/\/laura.fi\/wp-content\/uploads\/2024\/01\/LAURA_logo_oranssi.jpg","contentUrl":"https:\/\/laura.fi\/wp-content\/uploads\/2024\/01\/LAURA_logo_oranssi.jpg","width":1392,"height":813,"caption":"LAURA Rekrytointi Oy"},"image":{"@id":"https:\/\/laura.fi\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/LauraRekrytointiOy\/","https:\/\/x.com\/LauraRekry","https:\/\/www.linkedin.com\/company\/laurarekrytointioy\/","https:\/\/www.instagram.com\/laurarekrytointioy\/"]}]}},"_links":{"self":[{"href":"https:\/\/laura.fi\/en\/wp-json\/wp\/v2\/job-listings\/3831932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laura.fi\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/laura.fi\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/laura.fi\/en\/wp-json\/wp\/v2\/media?parent=3831932"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/laura.fi\/en\/wp-json\/wp\/v2\/job_listing_region?post=3831932"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/laura.fi\/en\/wp-json\/wp\/v2\/job-categories?post=3831932"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/laura.fi\/en\/wp-json\/wp\/v2\/job-types?post=3831932"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/laura.fi\/en\/wp-json\/wp\/v2\/job_listing_tag?post=3831932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}