We are Hiring: Customer Technology Excellence ManagerDo you take pride in getting the details right and making technology shine for customers? We’re looking for someone who does \u2014 as our new Customer Technology Excellence Manager at Beneq.This role is responsible for creating world-class customer demonstration experiences that showcase our technology, strengthen customer confidence and accelerate business growth.This individual leads the planning, execution and continuous improvement of all customer demonstrations, ensuring every demo is delivered safely, professionally, and consistently to the highest technical standards.As the owner of the demonstration excellence, this individual establishes the systems, processes, training programs, and quality standards that enable technicians and Engineers to execute flawless demonstrations while providing an exceptional customer experience.The role serves as the bridge between Technology, Applications, Sales, Operations, and Equipment teams to ensure demonstration activities reflect Beneqs commitment to innovation, quality, and technical leadership.Key Responsibilities and Accountabilities:Demonstration Excellence and Customer Experience\u00b7 Own the end-to-end customer demonstration process\u00b7 Establish and maintain demonstration quality standards\u00b7 Ensure every demonstration is executed consistently, professionally, and safely\u00b7 Drive a culture of pride, preparation, and technical excellence across the demonstration team\u00b7 Act as the internal champion for customer experience during technology evaluations and visitsProcess Governance and SOP Leadership\u00b7 Develop, maintain, and continuously improve all demonstration-related SOPs\u00b7 Establish standardized work instructions, checklists, and the best practices\u00b7 Ensure process compliance and audit readiness\u00b7 Implement lessons learned and continuous improvement initiatives following demonstrationsDemonstration Readiness and Process Monitoring\u00b7 Create and manage readiness review systems for all demonstrations\u00b7 Ensure equipment, processes, materials, metrology and documentation are prepared in a timely manner\u00b7 Implement process monitoring plans to identify risks and maintain demonstration quality\u00b7 Drive root cause investigations and corrective actions when issues occurTeam Development and Capability Building\u00b7 Lead onboarding and training programs for new demonstration personnel\u00b7 Develop technician certification and competency programs\u00b7 Coach team members of best practices, customer interaction, troubleshooting, and execution discipline\u00b7 Foster a culture of ownership, accountability and continuous learningCross-Functional Leadership\u00b7 Coordinate activities across Technology Development, Applications, Equipment Engineering, Operations and Sales.\u00b7 Align demonstration priorities with business objectives and customer needs\u00b7 Facilitate communication between technical teams and customer-facing functions.Continuous Improvement\u00b7 Define demonstration KPIs and performance metrics\u00b7 Track demonstration success rates, readiness metrics, customer feedback, and process adherence\u00b7 Drive initiatives that improve efficiency, consistency, and customer satisfaction\u00b7 Lead projects that enhance the overall demonstration capability of the organizationEducation and Experience\u00b7 Bachelors degree in Engineering, Materials Science, Physics, Chemistry, Semiconductor Technology or a relevant technical discipline\u00b7 3+ years of experience in semiconductor manufacturing, process development, applications engineering, customer-facing teams or technical operations\u00b7 Demonstrated experience developing, documenting, or improving technical processes and stand operating procedures (SOP)s\u00b7 Experience in leading projects, coordinating resources, and driving activities to completion\u00b7 Experience with atomic layer deposition (ALD), vacuum systems, and semiconductor process equipment is preferredKnowledge, Skills and Competencies\u00b7 Technical excellence\u00b7 Leadership and collaboration\u00b7 Customer and communication skills\u00b7 Operational ExcellencePersonal Attributes\u00b7 Passion for quality, consistency and continuous improvement\u00b7 High level of ownership and accountability\u00b7 Proactive and solution-oriented mindset\u00b7 Strong sense of pride in delivering exceptional customer experiences\u00b7 Ability to remain calm and effective under pressure\u00b7 Commitment to building a culture of professionalism, preparation and technical excellence.Why join us?This role offers the opportunity to have a real impact on customer confidence and business growth in a cutting-edge semiconductor environment. You will be the internal champion for customer experience during technology evaluations and visits, working across teams and building the systems that let our engineers and technicians deliver flawless demonstrations every time.If youre ready to take on a role that combines technical excellence, customer focus, and continuous improvement \u2013 wed love to hear from you!Apply NowSubmit your application and your CV by 26 July. Interviews may begin during the application period. Please note that we only process applications submitted through our recruitment system. For further information regarding the position kindly contact Director of Process Development Agnes Kurek (+358 0449022316) on Tuesdays and Thursdays between 11-12. Please do not send applications by email or call outside given timeframe.Beneq is the home of atomic layer deposition. Our mission is to be dedicated to the success of the More-than-Moore device makers by delivering best in class, innovative, and flexible ALD equipment and service solutions. In 1984, we established the worlds first industrial production using ALD. Today, we lead the market with products for semiconductor device fabrication, R&D, and varied ALD solutions. We operate globally and employ 170+ people on three continents. We are a unique employer that combines the hands-on, dynamic mindset of a fast-growth startup with the solid funding and resources of a larger enterprise. Beneqs team of engineers and experts are committed to delivering world class ALD solutions and enabling technology mega trends through advanced solutions. Beneq is headquartered in Finland with legal entities in the USA and Japan.
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