{"id":3778411,"date":"2026-05-06T10:01:55","date_gmt":"2026-05-06T07:01:55","guid":{"rendered":"https:\/\/laura.fi\/vacancies\/company\/finnish-customer-support-agent\/finnish-customer-support-agent\/"},"modified":"2026-05-06T10:36:18","modified_gmt":"2026-05-06T07:36:18","slug":"3778411","status":"publish","type":"job_listing","link":"https:\/\/laura.fi\/en\/vacancies\/company\/finnish-customer-support-agent\/3778411\/","title":{"rendered":"Finnish Customer Support Agent"},"content":{"rendered":"<p>Job description <\/p>\n<p>Support customers via calls, live chat, and email<br \/>\nHandle more complex issues from start to resolution<br \/>\nApprove withdrawals and process KYC documentation<br \/>\nCarry out security checks to keep our players and business<\/p>\n<p>Requirements<br \/>\nSpeak and write fluently in Finnish and English<br \/>\n Enjoy multitasking and have strong problem-solving skills<br \/>\nAre comfortable working shifts (including some nights)<br \/>\n Have an interest in using AI tools to boost efficiency<br \/>\n Have previous customer service experience (thats a bonus!)<br \/>\nTraining provided<br \/>\n Training is provided over the course of the first few months &#8211; the first month will focus on the basics of providing a good customer experience, which will be followed by two months of shifts to hone the skills obtained during the training period. The training will continue and conclude on Withdrawals and KYC procedures.<\/p>\n<p> Any assistance with accommodation\/relocation<br \/>\n Relocation may be offered upon review and approval during the recruitment process. <\/p>\n<p>Any other benefits<br \/>\n Hybrid Work Set Up<br \/>\nWellbeing \u20ac250 Annual Wellbeing Allowance (claimable after probation).<br \/>\n Health Comprehensive, international private health insurance.<br \/>\n Team Fun Fantastic quarterly team events and weekly company events!<br \/>\n Home Office Setup \u20ac250 One-time Hybrid Allowance to create your perfect workspace.<br \/>\n Work from Anywhere- 8 weeks a year to work from any location around the world, once youve passed probation.<br \/>\nFood at the Office Breakfast on Tuesdays, lunch on Mondays and Wednesdays, and food &#038; drinks on Fridays! <\/p>\n<p>Salary<br \/>\n The starting salary for this position is \u20ac26,000<br \/>\n How will the interviews be held<br \/>\n Local candidates will have an online and an in-person interview. Abroad candidates will have online interviews <\/p>\n<p>To apply CVs and a covering email are to be sent by email to eures.recruitment.jobsplus@gov.mt and should be written in English. Please quote the vacancy name and number in your email.<br \/>\n<\/p>\n<div id=\"te-palvelut-info\">\n<div class=\"te-palvelut-row\"><span class=\"te-palvelut-hdr\">Employment relationship:<\/span><span class=\"te-palvelut-text\">Employment <\/span><\/div>\n<div class=\"te-palvelut-row\"><span class=\"te-palvelut-hdr\">Wage:<\/span><span class=\"te-palvelut-text\">Other 26 000 \u00a3<\/span><\/div>\n<div class=\"te-palvelut-row\"><span class=\"te-palvelut-hdr\">Working time:<\/span><span class=\"te-palvelut-text\">Flexible work<\/span><\/div>\n<div class=\"te-palvelut-row\"><span class=\"te-palvelut-hdr\">Number of positions:<\/span><span class=\"te-palvelut-text\">4<\/span><\/div>\n<div class=\"te-palvelut-row\"><span class=\"te-palvelut-hdr\">Notes for applying:<\/span><span class=\"te-palvelut-text\">To apply CVs and a covering email are to be sent by email to eures.recruitment.jobsplus@gov.mt and should be written in English. Please quote the vacancy name and number 438533 in your email.<\/span><\/div>\n<div class=\"te-palvelut-source\">Source: Job Market Finland\/Ty\u00f6markkinatori<\/div>\n<\/div>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_company_tagline":"","_company_website":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[],"job-categories":[1524],"job-types":[1100],"job_listing_tag":[1144],"class_list":{"0":"post-3778411","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","6":"job_listing_type-contract","7":"job_listing_tag-customer-service","10":"job_source-tyomarkkinatori","11":"worktime-full-time","13":"job-type-contract"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Finnish Customer Support Agent - 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